Return and Refund Policy:
Thank you for shopping at Vogue Jet! We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we're here to help. Please review our return and refund policy below:
1. Returns:
- We accept returns on eligible items within [insert number] days of the purchase date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- You must provide proof of purchase, such as a receipt or order confirmation, when requesting a return.
- Certain items, including personalized or customized products, may not be eligible for return. Additionally, items marked as final sale are not eligible for return.
2. Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, a refund will be processed to your original method of payment within 7 days. Please note that shipping fees are non-refundable.
- Refunds may take some time to appear in your account, depending on your bank or credit card company's processing time.
3. Exchanges:
- If you need to exchange an item for a different size or color, please contact us to arrange for an exchange. Exchanges are subject to availability, and additional shipping charges may apply.
4. Return Shipping:
- You will be responsible for paying for your own return shipping costs. Return shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect for our records.
6. How to Initiate a Return:
- To initiate a return, please contact our customer service team at info@voguejet.in. Please include your order number and reason for return in your message.
- Once your return request is approved, we will provide you with further instructions on how to return your item.
Thank you for choosing Vogue Jet. If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to assist you every step of the way.